Arrowdawn: a valued partner in customer service strategy

Arrowdawn collaborates with IT partners to support customer networking and communication requirements. The result: first-rate project delivery and unrivalled expertise. Here operations manager Graeme Niven, of global IT firm Cegal, outlines the value of a relationship built on trust and integrity.

Graeme Niven, Operations Manager, Cegal

Cegal has partnered with Arrowdawn over the past decade to provide world-class service and solutions to meet our client expectations.

Arrowdawn provides first-rate service and expertise around the Cisco product range. The business delivers network consultancy, solution design\implementation and support, primarily focused on the networking stack.

Cegal partners with Arrowdawn’s to provide the following service to our shared clients:

  • Wide Area Network solutions and support
  • Global telephony solutions and support
  • Network security solutions and support

Cegal traditionally works in higher levels of the IT stack, within the operating system and application layers.

We find partnering with Arrowdawn extremely valuable to our common clients. This partnership allows our client access to expertise and focused technical support across the full IT stack.

Arrowdawn is a company that delivers excellent customer service. It provides efficient issue resolution and incident tracking.

In particular, Arrowdawn’s excellent root-cause analysis on fault finding is a service that is extremely valuable to our shared client base.

Arrowdawn has a consistency on technical expertise and a consultative approach.  This can be seen when dealing with any member of the Arrowdawn team. We find all interactions with Arrowdawn are handled to an extremely high and consistent standard.

We would have no hesitation in recommending them for networking support projects.