NOC Support

NOC2Arrowdawns Network Operation Centre provides proactive Network Monitoring and Management of our customers On-Premise and Cloud Infrastructures. Our Network Operations Centre (NOC) based in Queens Terrace, Aberdeen is staffed by highly experienced network support engineers with extensive knowledge of our customers networks. During normal business hours, support calls to the NOC are answered by our support team,  service impacting calls are prioritised, triaged and escalated appropriately.

Arrowdawn also provide an out-of-hours service 24 x 7 x 365  for customers requiring extended support to meet their business needs, out of hour calls are handled by our own on-call engineers. We have a proven track record running the NOC service which supports both our UK and Global customers, a number of our customers currently run mission critical Oil & Gas services over their networks and uptime and availability is key.

We provide a single point of contact for customers for all their network related issues via our centralised Service Desk and Ticketing System. Network alerts from our Management System and customer reported issues will be investigated and remediated at an agreed priority level with the customer. Service Calls will be allocated to the most appropriate engineer with an escalation engineer on hand to assist as required to ensure a speedy resolution. We can also take on the responsibility for escalating issues to 3rd parties such as Service Providers and the Networking Equipment Vendor as required.

Using best of breed technologies and support process best practise, Arrowdawn have developed a Network Management and Monitoring Solution with an integrated Ticketing System to deliver an effective NOC service to meet the growing and shifting demands of our customers and to ensure they get the best possible support experience.

Our Capabilities

  • Remote diagnostics;
  • Network traffic monitoring and analysis;
  • Alarm monitoring and analysis;
  • Error logging;
  • Configuration backup and restoration;
  • Remote network configuration and updating;
  • WAN and LAN monitoring;

Customer Benefits

  • Client networks remotely managed from UK based NOC;
  • NOC is staffed by experienced engineers with knowledge of the networks they are managing;
  • Flexible management packages from ad hoc reactive to fully managed support;
  • Customers given access to Cloud-based portal to meet their monitoring requirements;

Meeting Business Needs

The Arrowdawns NOC allows central monitoring of all elements of the network – including network traffic, remote IT and transmission equipment, systems configuration and updating. It also enables the detection and reporting of potential faults early ensuring remedial actions can be taken in a timely fashion.

Contact our NOC here to discuss your requirements.